Evanston Online Water Billing & Payment System

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Want to view water usage? Visit Neptune Water Usage Management..

Attention: Current users can now use their email address or account number with the password to access their water account.

eBilling Account Login

To access your account, enter your email address and your password.

NOTE: If you have trouble with "pay your bill online", turn off your pop up blocker.

Email Address:


Forgot your password? Click here.

Click here to access by Account Number.

First time user? Click here to register.

User Guides:

Quick Guide

Updating payment methods

Pay with One Time Pay, no registration required.

More Information About Evanston eBilling

What is Evanston eBilling?

  • Evanston eBilling allows you to conveniently receive and pay bills on the Internet.
  • Convenience: No more buying stamps or writing checks.
  • Flexibility: We email you when a new bill is ready. You can access and pay your bill from anywhere, any time.
  • Control: You have control over when you pay your bill.

What information do I need to enroll?

  • A copy of your paper bill.
  • Your checking account number and routing number (Both are printed on your checks).
  • An E-Mail address.
  • A computer with Internet access. Your browser must have 128-bit encryption.

Can I pay by credit card?

  • Yes, we accept Mastercard, VISA & Discover.

Is it secure?

  • We are committed to keeping any information you submit to us safe, secure, and private. Evanston eBilling uses safeguards including 128 bit secure socket layer (SSL) encryption and password protection to ensure the security of your transactions and personal information.
  • In addition, the City of Evanston respects your privacy. We do not sell any customer information to mailing list companies or telemarketing companies.
  • See our privacy policy for more information.